Returns + Exchanges
ALWAYS x ALWAYS is 100% committed to making sure you love our products! Made with love, each product is hand checked by a member of Team ALWAYS x ALWAYS before it goes out the door to ensure you get the best! While we make every effort to ensure your product(s) arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. ALWAYS x ALWAYS is on-hand to guarantee your satisfaction.
Should you wish to return your item(s), please email us with the reason of return, within 5 days from receiving your order and we must receive the returned item(s) within 10 days (according to the delivery date on the tracking record).
To request further instructions on how to return your order, please email us at firstname.lastname@example.org. Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment. if the payment was made using credit/debit card or bank account, there might be a lead time to set up the credit transaction with your bank. Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable service when returning the package.
If you have any additional questions, ALWAYS x ALWAYS is on-hand to help. Simply send us an email at email@example.com
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